(Case Management)

(CRICOS Code: 107286C)


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Instructions for Prospective Students:

  • ATCWA will not offer and deliver this qualification after the Term 3 – July 2023.
  • Candidates who wish to obtain this qualification, must enrol in the new qualification which is CHC52021Diploma of Community Services.
  • Please click on the link below to access the details of the new qualification: CHC52021Diploma of Community Services.


This qualification helps you to be an effective Case Manager or a Supervisor who is able to coordinate, handle cases and provide care that is safe, timely, effective, efficient, equitable, and client/community-entered. This two-year program with 420 hours of extended work-based training will make you ready to start your career in the community services sector.  Throughout the course, you will have specialised required skills to meet the needs of the community services sector through working closely with a range of industry organisations and health providers with access to the required level of support, facilities, and guidance for effective management of cases. 

Course Duration:  

You will complete this course within 104 weeks which inclusive of;

  • 80 Weeks of delivery &
  • 24 weeks of term breaks

 Weekly Delivery Schedule:

  • 2 Days: Face-to-Face in class
  • 5 hours: Supervised Self-Paced Learning
  • 420 hours: Compulsory Work-placement

Entry Requirements:

You will be able to enrol in this qualification if you can demonstrate the following.

  • Be 18 years of age or above
  • Have completed high school studies equivalent to the Australian year 12 schooling
  • Have achieved one of the following English language requirements.
  • IELTS Test Score of 5.5; OR
  • TOEFL (iBT) Test Score of 46; OR
  • PTE Academic Test Score of 42; OR
  • Cambridge English: Advanced (CAE) Test Score of 47; OR
  • OET Pass Grade; OR
  • TOEFL (PBT) Test Score of 527 (only if IELTS is not available); OR
  • Currently studying in Australia and have studied for a period of 6 months or more at AQF Certificate IV level or above.

 Training & Assessment Strategy:

The training and assessment strategy of this qualification includes the following methods of delivery and assessment to suit your learning style and the requirements of each unit of competency.

  • Face to face discussions, learning activities and some skills observation tasks conducted in class
  • Work-based training and assessment
  • Portfolio Evidence
  • Real work/life experience
  • Simulated work-based learning and assessment
  • Written assessments including projects and knowledge based questions
  • Structured and guided e-learning activities
  • Industry excursions and incursions
  • Other specific methods applicable in order to the requirements of the units of competency

Work Placement:

Enrolling in this qualification enables you to work and gain experience in one of the ATCWA’s agreed community sector organisations in Western Australia. According to the work-based training plan of this course, you will be provided with the opportunity to work in a registered community services organisation for a period of 420 hours with access to manage client cases under thorough workplace supervision. It provides you with the opportunity to learn, develop and practice skills to meet industry needs and be a Case Worker or a Case Manager, hence, the successful completion of this Diploma assures you are ready to start your career in the community services sector. 

 Units you will study:

  1. CHCCCS007 Develop and implement service programs
  2. CHCCOM003 Develop workplace communication strategies
  3. CHCDEV002 Analyse impacts of sociological factors on clients in community work and services
  4. CHCDIV003 Manage and promote diversity
  5. CHCLEG003 Manage legal and ethical compliance
  6. CHCMGT005 Facilitate workplace debriefing and support processes
  7. CHCPRP003 Reflect on and improve own professional practice
  8. HLTWHS004 Manage work health and safety
  9. CHCDEV001 Confirm client developmental status
  10. CHCCSM005 Develop, facilitate and review all aspects of case management
  11. CHCCCS004 Assess co-existing needs
  12. CHCCSM004 Coordinate complex case requirements
  13. CHCCDE011 Implement community development strategies
  14. CHCCSM006 Provide case management supervision
  15. CHCCSL001 Establish and confirm the counselling relationship
  16. CHCMHS005 Provide services to people with co-existing mental health and alcohol and other drugs issues

 Fees Applicable:

  • Enrolment Fee: AUD 250 (Applicable only for new students)
  • Resource Fee: AUD 2,000
  • Current Tuition Fee: AUD 25,000 (Applicable to both Perth & Sydney Campuses)

Intake Dates

  • Please visit CHC52021 Diploma of Community Services course page for new intake dates.
  • As per the qualification transition plan, ATCWA will discontinue enrolling in students to this superseded qualification.