(Specialising in Case Management)

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This qualification helps you to be an effective Case Manager or a Supervisor who is able to coordinate, handle cases and provide care that is safe, timely, effective, efficient, equitable, and client/community-centered. This two years program with 400 hours of extended work-based training will make you ready to start your career in the community services sector. Throughout the course, you will have specialised required skills to meet the needs of the community services sector through working closely with a range of industry organisations and health providers with access to the required level of support, facilities, and guidance for effective management of cases.

Course Duration:

You will complete this course within 104 weeks which inclusive of;

  • 80 Weeks of delivery &
  • 24 weeks of Holidays/Term breaks

Weekly Delivery Schedule:

2 Days: Face-to-Face in class & 5 hours of Work-Based Training

Course Entry Requirements:

You will be able to enrol in this qualification if you can demonstrate the following.

      • Be 18 years of age or above
      • Have completed high school studies equivalent to the Australian year 12 schooling; OR
      • Completion of secondary school/ A level education overseas
English Language:
      • IELTS Test Score of 5.5; OR
      • TOEFL (iBT) Test Score of 46; OR
      • PTE Academic Test Score of 42; OR
      • Cambridge English: Advanced (CAE) Test Score of 47; OR
      • OET Pass Grade; OR
      • TOEFL (PBT) Test Score of 527 (only if IELTS is not available); OR
      • International student currently studying in Australia who have studied for a period of 6 months or more at AQF Certificate IV level or above.

Training & Assessment Strategy:

The training and assessment strategy of this qualification includes the following methods of delivery and assessment to suit your learning style and the requirements of each unit of competency.

  • Face to face discussions, learning activities and some skills observation tasks conduct in class
  • Work-based training and assessment activities
  • Portfolio Evidence
  • Real work/life experience
  • Simulated work-based learning and assessment
  • Written assessments including projects and knowledge based questions
  • Structured and guided e-learning activities
  • Industry excursions and incursions
  • Other specific methods applicable in order to the requirements of the units of competency

Work-Based Training:

Enrolling in this course enables you to work and gain experience in one of ATCWA’s agreed community sector organisations in Western Australia. According to the work-based training plan of this course, you will be provided with the opportunity to work in a registered community services organisation for a period of 400 hours with access to manage client cases under thorough workplace supervision. It provides you with the opportunity to learn, develop and practice skills that you required to be a Case Worker or a Case Manager thus, the successful completion of this Diploma assures you are ready to start your career in the community services industry.

Units Offered:

Sr. No.
Unit Code
Unit Title
1CHCCCS007Develop and implement service programs
2CHCCOM003Develop workplace communication strategies
3CHCDEV002Analyse impacts of sociological factors on clients in community work and services
4CHCDIV003Manage and promote diversity
5CHCLEG003Manage legal and ethical compliance
6CHCMGT005Facilitate workplace debriefing and support processes
7CHCPRP003Reflect on and improve own professional practice
8HLTWHS004Manage work health and safety
9CHCDEV001Confirm client developmental status
10CHCCSM005Develop, facilitate and review all aspects of case management
11CHCCCS004Assess co-existing needs
12CHCCSM004Coordinate complex case requirements
13CHCCDE011Implement community development strategies
14CHCCSM006Provide case management supervision
15CHCCSL001Establish and confirm the counselling relationship
16CHCMHS005Provide services to people with co-existing mental health and alcohol and other drugs issues

Fees Applicable:

  • Enrolment Fee: AUD 250 (Applicable Only For New Students)
  • Resources Fee: AUD 1,200
  • Tuition Fee: AUD 21,200

Intake Dates for 2022 & 2023:

  • 10 January 2022
  • 11 April 2022
  • 11 July 2022
  • 10 October 2022
  • 09 January 2023
  • 10 April 2023
  • 10 July 2023
  • 09 October 2023


8 Francis Street Perth WA 6000

Further Information:

Please refer to the;